Blog

Parcel shippers have specific expectations from their business customers to ensure smooth, cost-effective, and efficient shipping operations. These expectations align with the need for streamlined processes, accurate information, and clear communication. The details are usually included in the carrier’s service level agreements (SLAs), but in general adhering to the following requirements will help streamline your relationship.

• Accurate Shipping Information – Parcel shippers rely on accurate details like delivery addresses, package dimensions, and weight to optimize their logistics. Inaccuracies can lead to delivery issues, increased costs, or delays. Make sure to provide correct and detailed recipient information to avoid misrouted packages.

• On-Time and Scheduled Shipments – To maintain efficient delivery networks, parcel shippers need businesses to stick to scheduled pick-up and drop-off times. Late or unscheduled shipments can disrupt planning and cause delays. And make sure to understand peak season requirements that may be required by carrier that are designed to prevent overwhelming their systems.

• Proper Packaging – Well-packed parcels are critical to ensure safe and efficient transport. Shippers want businesses to use sufficient packaging materials to protect goods from damage, comply with specific parcel size and weight guidelines to avoid complications or extra fees, and adhere to hazardous material regulations and labeling, when applicable.

• Volume Consistency and Forecasting – Predictability in shipping volumes helps shippers plan capacity and resources. Parcel shippers appreciate when businesses provide consistent shipping volumes or offer forecasts of expected parcel volume, particularly during peak seasons. And communicate ahead of time if there will be a spike or drop in shipping volume, so shippers can adjust capacity.

• Compliance with Shipping Rules and Regulations – Parcel shippers operate under various regulations, especially for international shipments (customs, taxes, etc.). In those cases, businesses must ensure that they comply with international shipping laws, including proper documentation for customs.

• Advanced Technology Integration – Many parcel shippers offer advanced tools for tracking, data integration, and reporting. They expect their customers to use integrate with API systems or their shipping management software to streamline order fulfillment and tracking processes. One advantage of interfacing with their software is the using data analytics to optimize shipping routes and costs.

• Customer Communication – Parcel shippers want businesses to communicate effectively with the end users to set realistic delivery expectations. That’s especially important for notifying customers about potential delays, ensuring that the business manages customer expectations, not the shipper.

• Clear Communication and Responsiveness – Open communication is crucial to handling unexpected events like delays, misplaced parcels, or changes in delivery details. Respond promptly to any issues or concerns raised by the shipper, proactively notify shippers about any changes in shipping plans, and maintain clear and continuous communication, especially during high-volume periods.

In summary, parcel shippers expect business customers to provide accurate information, maintain predictable shipping volumes, adhere to regulations, and communicate effectively to ensure a seamless shipping process. Building a strong, cooperative relationship helps both parties optimize shipping operations and meet customer expectations.

Jim McLafferty is the Director of Post & Parcel Sales at DMW&H. With over 30 years of experience in the material handling industry, Jim is a thought leader in the design and implementation of parcel handling systems to support first-, middle- and last-mile requirements. He can be reached at JMcLafferty@dmwandh.com or 201.635.3439. Visit www.dmwandh.com for more information.